Frequently Asked Questions
Can I modify my reservation after confirmation?
Yes, reservation changes remain possible subject to the hotel’s availability. A rate adjustment may however apply depending on the new travel dates, selected period or room category.
Is the tourist tax included in my room rate?
No. A mandatory tourist tax of €3 per night and per person aged 12 and above applies.
This tax is not included in your room rate or package and is settled directly at the hotel.
Who has to pay? All tourists aged 12 and above.
Not applicable to: children under 12, residents of Mauritius, Mauritians living abroad (with a Mauritian passport), guests staying free of charge, holders of a Premium Visa or a valid Residence Permit.
Rate: €3 per night, per person (12+).
Currency: Payment in foreign currency, preferably EUR. GBP or USD are also accepted at the prevailing exchange rate.
Payment method: in cash or by credit card. The tax is settled at check-out.
Can we have a room on the upper/lower floor, quiet, near the restaurants, etc?
We will do our best to fulfill your request, but it will depend on availability. Please make sure to mention your request at the time of booking or email us at customer-service@hotels-attitude.com.
Can we benefit from a late check-out?
We will do our best to satisfy you, but it will depend on availability. We recommend that you contact the hotel reception directly once you are at the hotel.
Is it possible to book a massage before I arrive?
We'd love to hear from you! Contact us by email on resa@hotels-attitude.com or by phone +230 204 38 20 .
How do I get a quote?
To obtain a quote, simply fill out the following form.
You can also email us at: resa@hotels-attitude.com.
Remember to specify your dates of stay (arrival/departure dates), the number of adults and children (with their ages) and the type of package (Room only, Breakfast, Half Board, All-in All-out or Honeymoon) so that we can answer you as soon as possible.
Is it possible to book by phone?
Of course! You can contact us by phone at +230 204 38 20:
Monday to Friday: 8.30am to 11pm.
Saturday: 9am to 4pm.
Public holidays: from 10.30am to 3.30pm
(time zone GMT+4)
What age do I need to be to stay in your adults-only hotels?
In our adults-only hotels, we welcome adults from 18 years old.
What is the difference between half board and the All in All out package?
Half board includes breakfast and dinner without drinks. For lunch you can take the opportunity to discover the restaurants of the island or the Mauritian street food.
The All-in All-out package includes breakfast, lunch, snacks, dinner, in-room mini-bar and a wide selection of drinks (alcoholic & non-alcoholic).
What are the most spoken languages in Mauritius?
Whether you speak English or French, you'll have no problem communicating.
There are three main languages in Mauritius, with many switching from one to the other! Creole is the mother tongue, English is the official language and the majority of Mauritians are also fluent in French.
Don't be surprised to hear many other languages; it's a sign of the diversity of our island! You might hear Hindi, Tamil, Marathi, Urdu and some Chinese dialects.
Do you offer daily packages?
We do offer packages to enjoy a day at one of our hotels.
For this, we invite you to contact the hotel directly here to check availability and learn more about the rates.
Does the All-in All-out package include alcoholic beverages?
The All-in All-out package allows you to enjoy a selection of local beverages including water, beer, tea, coffee, soft drinks, table wine, spirits and liquor bottled in Mauritius.
For an additional cost, you can also discover our wine and spirits list.
We are celebrating our honeymoon. Will there be anything special for us?
Congratulations on your union! For your honeymoon, have you thought about booking our honeymoon offer? If not, please send us an email at customer-service@hotels-attitude.com, and we will inform the hotel and do our best to provide you with some special attentions.
At what time is the check-in ?
Check-in begins at 14:00. Rest assured, if you arrive at the hotel earlier, you're welcome to leave your luggage with us and start enjoying the hotel's facilities. If you wish to access your room earlier, an early check-in option is available for an additional fee, subject to availability. Please contact us on resa@hotels-attitude.com for more information.
At what time is the check-out ?
Check-out is at 12:00. Even after vacating your room at noon, we warmly invite you to continue enjoying the hotel's facilities. We will keep your luggage safe until you're ready to depart. If you wish to extend your stay a bit longer, a late check-out can be arranged for an additional fee, subject to availability. Feel free to contact the reception desk the day before your departure to get more details.
Can we go to dine in other Attitude hotels within the Island ?
With our Dine-Around experience, you get to savor meals from a selection of restaurants across the Attitude Group of Hotels (that's 8 hotels!), at no extra cost. It's a delightful way to switch things up in the evenings. Just swing by the Guest Experience counter with 24 hours' notice, and we'll sort out the reservation for you depending on availability. Enjoy the culinary journey!
How can I change my meal plan package ?
If you wish to change your meal plan before your arrival, kindly contact us on customer-service@hotels-attitude.com for more details. If you wish to upgrade your package during your stay, this can be done with a supplement depending on terms and conditions at the reception.
Can I arrange for special room decorations or surprises?
Absolutely! You can arrange for room decorations, champagne in the room, flower bouquets, and more with a small supplement. Please reach out to us at customer-service@hotels-attitude.com so we can transfer your request to the right department!
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