Terms & Conditions
Terms & Conditions of Use of our Website
"Attitude" means Attitude Hospitality Management Ltd, a company incorporated in the Republic of Mauritius with business registration number C08080852, having its registered office at The Junction Business Hub, Calebasses Branch Road, Calebasses, Mauritius; and also includes all the hotels owned and/or operated by Attitude as follows:
Coin de Mire Attitude Holiday Bungalows Ltd
Sunrise Attitude Compagnie Marmite des Iles Ltd
Lagoon Attitude Marina Village Hotel Limited
Récif Attitude Pointe Aux Piments Hotel Ltd
Tropical Attitude Tropical Hotel Ltd
Zilwa Attitude Zilwa Resorts Ltd
Paradise Cove Boutique Hotel Water Sports Village Ltd
Friday Attitude East Water Ltd
The Ravenala Attitude Hotel Rivière Citron Ltée
Attitude provides various websites available to users and visitors throughout the world and through these various websites, users and visitors may reserve rooms and related services in the different Attitude hotels.
By using this website, you confirm accepting all the terms and conditions set forth below. These materials are provided by Attitude as a service to its customers and may be used for information purposes only. It is understood that those terms and conditions apply for all reservations, bookings and sales made via this website.
B. Trademarks Notice
These Websites contain the Attitude trademarks to distinguish its services and wares. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of Attitude. Other trademarks not owned by Attitude and referenced on these Websites are the property of their respective owners.
C. Copyright Notice
The information, text, graphics, images, sounds, links and all other software and information published or otherwise contained on these sites (the "Contents") are owned by, or licensed to, Attitude, and, except as specifically provided herein, may not be copied, distributed, displayed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Attitude.
The Conception & Technical Development of our website is carried out by NUX Digital, of 10 ter rue de la Taponniere – 44230 saint Sebastien-sur-Loire(www.nux-digital.com)
The Hosting of the website is by GREENSHIFT, of 9 rue Campagne Première - 75014 Paris (www.greenshift.eu/)
D. Scope of application
These terms and conditions define the rights and obligations of the parties under the scope of the online reservation of services offered by Attitude on its websites.
They govern all the steps required for reservation and post-reservation between the contractual parties.
These terms and conditions of sale apply for the entire length of time that Attitude services are available on its websites. Attitude reserves the right, without notice or indemnity, to temporarily or permanently shut down its websites or its online reservation pages. Attitude is not responsible for damages of any nature that may result from these changes and/ or from the temporary unavailability or indeed permanent shutdown of all or part of the site or its associated services.
With respect to all communications made to Attitude including, without limitation, feedback, questions, comments and suggestions:
(a) no right of confidentiality shall apply to those communications and Attitude shall have no obligation to protect those communications from disclosure;
(c) Attitude shall be free to use any ideas, concepts, know-how or techniques contained in these communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.
Please note that if you choose to send email messages to Attitude that contain confidential, private or personal information, you do so entirely at your own risk.
G. Website Photographs
Photographs shown on the website are for information purposes only. Although effort is made to ensure that the photographs, graphic images and text used to illustrate the displayed hotels, and features provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of any change of feature or renovation. You may not make any claim in that respect.
We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the room rate selected, payment may be due at the time the reservation is made through our website, or at a later date, for example, upon check-in at the relevant hotel.
The prices appearing on the website are only valid for 24hrs. The prices cover only the specific items appearing in the box close to the rate. All prices are inclusive of VAT. If ever there is a change in taxes or in dues, you undertake to pay all additional taxes or dues which may be applicable between the time of the booking and the time the services are actually delivered/goods are actually sold.
Prices on the website do not include insurance. Attitude strongly recommends taking travel insurance.
The price you pay is the price quoted to you at the time you make your reservation or purchase, except that if Value Added Taxes or other government taxes or surcharges are included within the price and change between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay unless you have already paid for the reservation, product or service in full before the change takes effect.
Unless otherwise indicated, meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. Also, the prices quoted do not include passport or visa handling, travel insurance, airport and port taxes, gratuities or other similar charges unless otherwise stated.
You may pay using any one of the currencies supported by our site. The applicable exchange rates of the supported currencies shall be determined at our sole discretion, or by our payment processing provider, as the case may be. We shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected through our website.
I. Honeymoon Packages
The special rates and advantages obtained for Honeymoon packages can be seen on the rooms and packages page, in the policy section.
In order to benefit from the said special rates and advantages, you must fulfil all the following conditions:
a. You must arrive at the hotel at latest 9 months following the date of your marriage;
b. You must produce a scanned copy of the marriage certificate at latest 7 days following the
e-mail request by Attitude to that effect;
c. You must also produce to the hotel at the time of check-in the original of the marriage certificate or a copy thereof duly certified by a civil status officer or equivalent authority of the country in which the marriage took place.
If you do not produce a scanned copy of the marriage certificate at latest 7 days following the e-mail request by Attitude to do so, Attitude reserves the right to cancel the booking automatically and as of right. You will in such case receive a notification that the booking has been cancelled. In such case, all sums sent by you shall be reimbursed by Attitude to you net of banking charges.
If you do not produce, at the time of check-in, the original of your marriage certificate or a certified copy thereof in the manner set out above, Attitude shall have the right, in its entire discretion, either to cancel the booking and refuse access to the hotel, or to redirect you to another room of lower level in the same hotel, or to redirect you to another Attitude hotel of the same or a lower level, subject to room availability. In all cases, Attitude shall not effect any refund to you.
We require customers to provide their bank details as a guarantee of the reservation, except for special conditions or rates, using a credit card or debit card, indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number without spaces, its expiry date and the card security code, as prepayment via our chosen payment platform. Alternative payment methods (such as PayPal, bank transfers, direct debit) may also be permitted to prepay via our payment platform, subject to our discretion to accept such payments.
If the customer wishes to reserve multiple rooms or package elements, but prepayment is only required for one of these rooms or elements, for example, the payment method used on our payment platform enables the room or element in question to be prepaid while the specified payment method acts as a guarantee for the other rooms and elements.
In case Attitude has to have recourse to the services of an Attorney at Law to recover any sum due or pursuant to those terms and conditions or any other conditions governing Attitude’s legal relationship with you, you agree to pay the attorney’s commission amounting to 10% (+VAT) of such sum together with any disbursement and expenses.
K. Reservations/Bookings/Sales and Cancellation Policy
Any reservation, booking and/or sales made via the Websites or mobile Websites implies consultation and full and unreserved acceptance of the present terms and conditions and the reservation, booking and sale conditions at the quoted rate or package.
You shall make only legitimate reservations or bookings in good faith for use only by you and/or your invited guests and/or others on whose behalf you are authorised to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand.
Attitude will, upon receipt of a booking request, examine whether the request can be acceded to. If the request is accepted by Attitude, you will be sent an e-mail of acceptance. Such e-mail of acceptance will contain a reservation ID.
The said e-mail of acceptance is conditional upon your credit card being validly debited with the amount due.
If for any reason your credit card cannot be debited with the amount due, or if the bank transaction is subsequently reversed, the booking will be cancelled unilaterally and as of right by Attitude, without Attitude having to fulfil any judicial and/or extra-judicial formality, and Attitude will notify you via e-mail of such cancellation.
The acceptance e-mail of Attitude must be produced by you upon check-in at the hotel. You will also be requested to produce at the hotel at the time of check-in a proper identification document.
We reserve the right to cancel or modify reservations and bookings in our sole discretion for any reasons, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations or bookings contain or resulted from a mistake or error, even if such mistake or error is ours.
You are solely responsible for the choice of services and their suitability, such that Attitude shall not be held responsible in this respect. The reservation or booking is deemed accepted by you at the end of the reservation and booking process.
When you make a booking, your card is debited with the full amount of the booking at the time the booking is made.
For reservations or bookings concerning business groups, meetings, seminars etc., plus the corresponding flights and extra services, please contact our Reservations Department.
A 50% cancellation fee will be applied to any cancellation effected less than 15 days prior to the expected arrival date.
A 100% cancellation fee will be applied to any cancellation effected less than 4 days prior to the expected arrival date or no shows.
The time deadline for cancellations shall be 6:00HR PM/18:00HR (Mauritian time).
Cancellation is not acceded to immediately upon request; Attitude will revert to you within 48 hours of receipt of the cancellation request email.
Note that all terms governing cancellation, as mentioned above, are subject to the special conditions applicable for special offers.
In the event of a refund, the relevant amounts will be transferred back by Attitude to the credit card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.
Any change requested after a reservation or booking has been confirmed must be addressed by email to the reservation department of the Hotel in respect of which the booking has been made.
In the event of a no show or of a cancellation, Attitude shall have the right to debit the card used by you in the internet booking with the amount of cancellation fees.
At the time of check-in, you will be requested to fill in and sign a registration form. You expressly agree to sign same or such amended version of the registration form on your arrival at the hotel.
Rooms will normally be available as from 2HR PM / 14HR (Mauritian time).
All rooms must imperatively be fully vacated before noon on the last day of the booking. Failure to do so shall result in you being billed for one extra night.
You undertake to comply strictly with the room occupancy description featured on the website in respect of the maximum number of persons and the adults/children classification that can occupy the specific room at any one time.
The room shall be for your exclusive use.
You agree and undertake to use the room responsibly. Any behaviour contrary to laws, good morals and/or public order will result in Attitude asking the room to be vacated and you having to leave the hotel compound. In such case no compensation or reimbursement shall be made by Attitude, and Attitude shall also not be responsible for any damages or prejudice if any. This will be applicable automatically and as of right, without Attitude having to fulfill any judicial or extra-judicial formality.
Attitude Hotels have various rules, regulations and policies in addition to the present Terms and Conditions. You undertake to comply strictly with the present terms and conditions and all rules, regulations and policies failing which Attitude will have the right to ask you to vacate the room and leave the hotel compound. In such case no compensation or reimbursement shall be made by Attitude, and Attitude shall also not be responsible for any damages or prejudice if any. This will be applicable automatically and as of right, without Attitude having to fulfill any judicial or extra-judicial formality.
N. Stay at the hotel
You agree and undertake to use the room responsibly. Any behaviour contrary to good morals and public order will therefore result in the hotelier asking the customer to leave the establishment without any compensation and/or without any reimbursement.
Hotels offer free WIFI access, allowing customers to connect to the Internet. You shall ensure that all digital resources provided by the Hotel are in no way used for the purposes of reproduction or representation, and that all works and materials protected by copyright or related rights, such as texts, images, photographs, musical and audio-visual works, software and video games, shall not be made available or communicated to the public without the express authorization of the copyright holders, as stated in the Acts and Regulations currently in force in the country of operation.
In the event of unavailability of the chosen hotel, or in a case of force majeure, Attitude reserves the possibility of fully or partially relocating the customer to an equivalent category hotel for the same type of services, with all costs involved in the transfer being payable by the chosen hotel. No additional compensation will be paid. In case of airline seats not being available as booked, it is the responsibility of the airline to rebook the customer. For any other package elements, Attitude will work with the provider of the service to find a mutually agreeable alternative.
P. Bad Weather Conditions
If you cannot reach the hotel due to a cyclone or bad weather conditions, or due to transport problems, in Mauritius or abroad, you shall be bound to pay for the day/days not used by you.
If you cannot leave the hotel due to a cyclone or bad weather conditions or due to transport problems, in Mauritius or abroad, Attitude shall try to find accommodation for you at any of its hotels, without Attitude giving any guarantee in that respect. In such case, you shall have, prior to you making the additional stay, to pay for the cost of such additional stay, at Attitude's prevailing rates at the time the additional stay is made.
Q. Various Exclusion and Limitation of Liability and Exclusion of Warranties
Attitude shall not be liable in case of non-fulfillment or inadequate fulfillment of the services or sale of the goods in the event of force majeure, actions of third parties, or your actions/omissions.
Attitude's liability for effects lost by you shall be in accordance with the laws of Mauritius.
Attitude shall not be held responsible for the non-fulfillment or inadequate fulfillment of any service or sale of any good, except in case of gross fault or gross negligence on its part, and subject to the other terms and conditions of the present website, including the general terms and conditions. You shall furthermore not have the right to make any claim for indirect or consequential damages.
Attitude does not make any warranty in relation to internet access, or to availability or non-availability of internet services. Attitude further does not make any warranty with regard to the absence of viruses on internet network.
Attitude makes no warranty that the website will be operational at all times. You shall not have the right to make any claim to Attitude if the website (including the internet booking pages and information) is temporarily or permanently out of use or not operational.
While every precaution has been taken, Attitude cannot ensure that a third party will not unlawfully access private details and Attitude advises you to take all necessary precautions. Attitude suggests that you do not permit others to access your personal codes or passwords. Attitude shall accept no responsibility in case of access by third parties to your private details, including personal codes or passwords, or the credit/debit card details. You accept the inherent risks of using the present website.
To the maximum extent permitted by applicable law, this website and any information it contains are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement.
Attitude makes no warranties or any guarantee or assurance that this website and/ or its information will be available, adequate, accurate, uninterrupted, complete, up to date or error free. Attitude is neither responsible nor liable for any malicious or unauthorised code and you are solely responsible for ensuring you have appropriate scanning and protective mechanisms for the security of your devices, programs and information. By using any of this website and/ or its information, you are assuming all risk of loss that may arise or be associated with that use.
To the maximum extent permitted by applicable law, Attitude and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Access to this website is permitted on a temporary basis, and Attitude reserves the right to withdraw or amend the service provided on the website without notice and Attitude will not be liable if for any reason the website is unavailable at any time or for any period.
You shall defend us against any demands, claims or actions brought against us or arising as a result of any breach or violation of these Terms & Conditions by you (“Action”) and you shall indemnify and hold us harmless from and against any and all losses, damages, costs and expenses (including attorneys' fees) resulting from any such Action. We have the right, at our expense, to assume exclusive defense against any Action and all negotiations for settlement and you agree to cooperate with us in the defense of any such Action, at our request.
All claims made by you in relation to the services or in relation to your stay shall imperatively be made in writing to Attitude within 24 hours from the event giving rise to the claim. Failure to do so by you shall render the claim inadmissible. All claims must bear the mention: 'Booking Claim + Reservation Number/Last name' in the mail subject.
Claims shall imperatively have to be made either by e-mail, facsimile, or hand delivery, at the respective Hotels' individual addresses, which are as follows:
Coin de Mire Attitude
Royal Road - Bain Bœuf, Mauritius
F. +230 262 7305
Royal Road – Anse La Raie, Mauritius
F: +230 262 7650
Royal Road - Belle Mare, Mauritius
F. +230 415 1109
Royal Road - Pointe aux Piments, Mauritius
F. +230 261 5247
La Pelouse - Trou d'Eau Douce, Mauritius
F. +230 480 2302
Royal Road, Kalodyne, Mauritius
F. + 230 204 9800
Paradise Cove Boutique Hotel
Anse la Raie - Cap-Malheureux, Mauritius
F. +230 204 4040
La Pelouse – Trou d'Eau Douce, Mauritius
F. +230 480 2432
The Ravenala Attitude Hotel
Baie aux Tortues – Balaclava, Mauritius
S. Independent Contractors
In many Attitude hotels, some of the services and/or activities are carried out by persons independent from Attitude. You acknowledge that, if the said services/activities happen to be available at the hotel or from the hotel, they are not carried out under the responsibility of Attitude but under the responsibility of independent contractors. You may be requested to sign registration/disclaimer forms prior to be entitled to make use of the said services/activities. You also undertake not to make any claim to Attitude and to its directors, managers and/or employees, in case of problem/damages in the course of or related to the said activities/services.
T. Evidence of Records
The specification of necessary bank details and the acceptance of these terms and conditions and the reservation form or reservation request constitute an electronic signature equivalent in value to a physical signature between the parties.
The computerised records retained in our information systems shall be retained under reasonable levels of security and considered as proof of communication, orders and payments between the parties.
You are hereby informed that your IP address is recorded at the time of reservation.
U. Force majeure
We cannot be held liable with respect to the customer for failure to execute its obligations resulting from an event of force majeure.
Cases of force majeure shall be construed as meaning any event of natural disasters, adverse weather conditions, risks of natural hazards (such as approaching hurricanes or other storms, fire, flood, drought, war, warlike commotion, political unrests, boycotts, riots or civil commotions, terrorist attack or threats, strikes, epidemics, outbreaks of illnesses epidemics or pandemics, governmental measures, industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, or any other events which make it impossible for clients to travel to the destination where the hotel is located.
Prior to making the internet booking, you declare being in possession of a valid passport, with a validity period sufficient to enable you to complete your stay at the hotel. It is also your responsibility to obtain all visas which are necessary to enable you to effect your stay at the hotel. Attitude shall not be held liable in case of failure to obtain a valid passport or a valid visa, and the absence of a valid passport or a valid visa shall not be considered as "force majeure".
You shall indemnify and hold the Attitude or any of its directors, officers or employees, agents or representatives harmless against any and all prejudice or damages suffered by any one of them and any actions, claims, demands or proceedings (including legal costs of an attorney) of whatever nature and in whichever jurisdiction which may be instituted against, or incurred by Attitude or any of their directors, officers or employees, agents or representatives and which relate to or arise from anything done or omitted by you or any other person accompanying you during your stay at any of our hotels, save in the event that such damages, actions, claims, demands or proceedings are the result of the wilful default or gross negligence of the Attitude or any of its directors, officers, employees, agents or representatives.
Should any of the proceedings referred to above be instituted, you shall promptly intervene and take up the defence of Attitude or any of its directors, officers or employees, agents or representatives and assume any connected liability that may result from such proceedings.
W. Headings and Words
The headings and titles are inserted for convenience only, have no legal effect and shall be ignored in interpreting this agreement.
In the present agreement, a. words importing the singular include the plural and vice versa; b. words importing a gender include every gender.
All provisions of the present Terms and Conditions and any other rules, regulations and policies, apply mutatis mutandis to any person accompanying you during your stay at our Hotels.
X. Partial invalidity & Entire Agreement
If any term or provision of the present agreement is or becomes illegal, invalid or unenforceable in whole or in part, under any enactment, or rule of law, such term or provision shall to that extent be deemed not to form part of this agreement but the validity and enforceability of the remainder of the present agreement shall not be affected.
Y. Applicable law
Except to the extent that applicable law in your country of residence requires application of another law and/ or jurisdiction and provides that such application of another law and/ or jurisdiction cannot be waived or altered by contract, these Terms & Conditions shall be governed by and construed in accordance with the laws of Mauritius, without giving effect to any principles of conflicts of law.
We may modify these Terms & Conditions from time to time. Consequently, we recommend that you consult them regularly, particularly when making a reservation at one of our hotels.
Any notices or other communications provided by us under these Terms & Conditions, including those regarding modifications, will be given: (i) via email; or (ii) by posting to the Websites. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
If you have any questions about these Terms & Conditions, or for customer support, complaints, questions, and feedback, please contact us at: camille.feuillette[@]hotels-attitude.com