Frequently Asked Questions
We would like to rent a car to explore the island. Do you offer car rental, what are the prices, and do we need to book in advance?
We will have our own car. Do you have parking facilities?
What is the name of your spa and what products do you use?
We are celebrating our honeymoon. Will there be anything special for us?
We will arrive at the hotel early. Will we have access to the room upon arrival?
The check-in at our hotels is scheduled for 2 p.m. If you arrive earlier and wish to take advantage of an early check-in, please contact us at customer-service@hotels-attitude.com.
To guarantee an early check-in, we offer a paid option. If you booked directly with us, the cost is 75% of the nightly rate. If you booked through one of our partners, please contact them directly.
If you choose not to opt for the paid option and the room is not ready upon your arrival, don't worry! You can use our transit lounge to freshen up and relax. Your luggage will be kept secure, and you can already start enjoying the hotel's facilities!
Do you have an arrival/departure lounge?
What currencies are accepted at the hotel?
Do you offer a transfer from the airport to the hotel? If so, how much does the transfer cost?
Can we arrange a birthday cake during my stay?
Do I need insurance to travel to Mauritius?
Do you have a special package for weddings?
Do you offer vow renewal packages?
Yes, we do offer a package for vow renewal. All details can be found here. Contact us to discuss this by phone on +230 204 38 20, by email at resa@hotels-attitude.com or ask for a quote. If you already know which hotel you want to celebrate your renewal of vows in, you can contact our dedicated teams directly:
- 4* Zilwa Attitude: wedding@zilwa-hotel.com
- 4* The Ravenala Attitude: wedding@theravenala-hotel.com
- 4* Sunrise Attitude: wedding@sunrise-hotel.com
- 4* Lagoon Attitude: wedding@lagoonattitude.com
- 3*+ Coin de Mire Attitude: wedding@coindemire-hotel.com
- 3*+ Friday Attitude: wedding@Friday-attitude.com
- 3*+ Tropical Attitude: wedding@letropical-hotel.com
- 3*+ Récif Attitude: wedding@recif-hotel.com
Can I get a quote for my wedding?
Yes, we love to organise weddings! From free to premium packages and additional services, there are several options available to meet all of your desires, even the wildest ones! Let yourself be carried away by the magic of the moment and work with us to plan your dream wedding. With the help of our dedicated team, you can enjoy your stay and your wedding with complete peace of mind. Contact us to discuss it by phone +230 204 38 20, by email at resa@hotels-attitude.com or ask for a quote. If you already know which hotel you want to celebrate your wedding in, then contact our dedicated teams directly:
- 4* Zilwa Attitude: wedding@zilwa-hotel.com
- 4* The Ravenala Attitude: wedding@theravenala-hotel.com
- 4* Sunrise Attitude: wedding@sunrise-hotel.com
- 4* Lagoon Attitude: wedding@lagoonattitude.com
- 3*+ Coin de Mire Attitude: wedding@coindemire-hotel.com
- 3*+ Friday Attitude: wedding@Friday-attitude.com
- 3*+ Tropical Attitude: wedding@letropical-hotel.com
Which hotel should I choose for my family?
What age do I need to be to stay in your adults-only hotels?
Is the Wi-Fi free?
Do we have direct access to the beach?
Do we need to bring our own towels and beach towels ?
What is the time difference between Mauritius and the United Kingdom?
What currency is used?
What is the dress code?
We know how chilled-out a holiday here can be... but don't forget to cover up your swimwear while in our restaurants during the daytime. From 18:30, an elegant dress code applies. You are welcome to wear dresses, smart shorts or trousers, short or long-sleeved shirts and smart shoes or sandals. Please keep swimsuits, pareos and flip flops for relaxing by the pool or on the beach!
What is the new service tips policy starting from July 1, 2023 ?
Starting from July 1, 2023, we are implementing a new service tips policy where a 10% service tip will automatically be added to the bill of extras during your stay. This new policy allows us to ensure that the dedication and hard work of our Family Members are duly recognized and rewarded, further motivating them to deliver outstanding experiences. However, it is entirely optional, and you can either approve or decline it at your discretion.
What is the dress code for the restaurants in the evening ?
Do you offer currency exchange ?
How many hours prior my flight do I need to leave from the hotel ?
At what time is the check-in ?
At what time is the check-out ?
How can we refill our minibar ?
Do you have taxi services ?
What are your policies regarding the sale of alcoholic beverages?
In compliance with all relevant regulations and laws regarding the sale of alcohol in Mauritius, we strictly prohibit the sale of alcoholic beverages to persons under the age of 18.
Excessive consumption can lead to serious health, social and domestic problems. Please drink responsibly.
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