Frequently Asked Questions
Can we have a room on the upper/lower floor, quiet, near the restaurants, etc?
We will do our best to fulfill your request, but it will depend on availability. Please make sure to mention your request at the time of booking or email us at customer-service@hotels-attitude.com.
Can we benefit from a late check-out?
We will do our best to satisfy you, but it will depend on availability. We recommend that you contact the hotel reception directly once you are at the hotel.
Does the hotel provide mosquito deterrents in its rooms?
We have mosquito repellents in all of our rooms.
We will arrive at the hotel early. Will we have access to the room upon arrival?
The check-in at our hotels is scheduled for 2 p.m. If you arrive earlier and wish to take advantage of an early check-in, please contact us at customer-service@hotels-attitude.com.
To guarantee an early check-in, we offer a paid option. If you booked directly with us, the cost is 75% of the nightly rate. If you booked through one of our partners, please contact them directly.
If you choose not to opt for the paid option and the room is not ready upon your arrival, don't worry! You can use our transit lounge to freshen up and relax. Your luggage will be kept secure, and you can already start enjoying the hotel's facilities!
Is there a mini bar in the rooms?
A mini bar is available in each room.
Don't panic if when you arrive in your room, you only find water.
We haven't forgotten you, it's just that single-use plastic has been banned since 1 November 2020! In the room, you will no longer find individual bags of sugar, tea and other snacks. Go to the pretty bulk store at your hotel to build your mini bar (including sweet and salty snacks and drinks), according to your desires and take them back to your room in glass jars.
As an added bonus, you have the option to grind your own coffee at the Bulk Shop with the help of a Family Member.
Are the rooms equipped with a hair dryer?
You will find a hair dryer in your bathroom.
What type of outlets do you have in the rooms?
Depending on the hotel, you will find French and English plugs.
It is possible to get an adapter at the reception but please note that the number available is limited.
Do you have iron or ironing boards in the room ?
Ironing boards and irons are provided to guests upon request. Kindly call our reception to request this.
At what time is the check-in ?
Check-in begins at 14:00. Rest assured, if you arrive at the hotel earlier, you're welcome to leave your luggage with us and start enjoying the hotel's facilities. If you wish to access your room earlier, an early check-in option is available for an additional fee, subject to availability. Please contact us on resa@hotels-attitude.com for more information.
At what time is the check-out ?
Check-out is at 12:00. Even after vacating your room at noon, we warmly invite you to continue enjoying the hotel's facilities. We will keep your luggage safe until you're ready to depart. If you wish to extend your stay a bit longer, a late check-out can be arranged for an additional fee, subject to availability. Feel free to contact the reception desk the day before your departure to get more details.
