of the present website voluntarily accept and consent to the
collection, storage and processing of personal data provided to Attitude
whether expressly or through the use of the website. Attitude will keep
this personal data confidential and secure. Attitude will use such
information for its own marketing and communication with the users of
the website. Attitude may also use the said information to send to the
users of the website promotional information about third parties which
Attitude thinks the users of the website may find interesting. The
users of the website authorize Attitude to communicate data to third
parties on the condition that such communication is necessary to
Attitude in the context of its activities. Unless the users of the
website specifically request otherwise by clicking on the “unsubscribe”
link at the end of any commercial e-mail, Attitude is authorized to send
to the users of the website via e-mail any matters related to
newsletters, promotional offers, and/or all information which Attitude
considers may be of interest to the users of the website in relation to
the Attitude products and services. The “unsubscribe” request by the users of the website will be activated by Attitude within a reasonable time. The
users accept the inherent risks of using the present website, and shall
not hold Attitude liable in any manner whatsoever in respect of their
use of the present website.
INTERNET BOOKINGS/SALESATTITUDE HOSPITALITY MANAGEMENT LTD GENERALTERMS AND CONDITIONS In the present agreement,
"Attitude" means Attitude Hospitality Management Ltd, a company
incorporated in the Republic of Mauritius with business registration
number 80852, having its registered office at The Junction Business Hub,
Calebasses Branch Road, Calebasses, Mauritius; and also includes all
the hotels owned and/or operated by Attitude as follows:
Coin de Mire Attitude Holiday Bungalows Ltd Emeraude Beach Attitude Compagnie Marmite des Iles Ltd Lagoon Attitude Marina Village Hotel Limited Récif Attitude Pointe Aux Piments Hotel Ltd Tropical Attitude Tropical Hotel Ltd Zilwa Attitude Zilwa Resorts Ltd Paradise Cove Boutique Hotel Water Sports Village Ltd Friday Attitude East Water Ltd The Ravenala Attitude Hotel Rivière Citron Ltée
"Client" means the person named as Guest in the booking sheet of the
present website as well as all the persons named in the "Booking
Confirmation" table of the present website. The person named "Guest"
undertakes to cause all the persons for which the booking is made to
accept the present terms and conditions prior to sending the booking
request. No booking or sale is possible without the person named as
"Guest" in the present website as well as all the persons for which the
booking is made having accepted the present terms and conditions.
general terms and conditions apply for all bookings/sales made via the
Attitude website. They govern the online booking/sale as well as the
conditions of the stay of the Client.
The Client declares having received all necessary information prior to making the Attitude internet booking.
Attitude booking means that the Client accepts unreservedly the
Attitude general terms and conditions as amended from time to time as
well as all the other conditions pertaining to the option/booking chosen
by him. The Client also agrees that no booking is possible without such
1. Personal use The booking is made only for the personal use of the Client.
2. Capacity to make the booking The
Client declares having the legal capacity to enter into the present
agreement and to make the payment associated with the booking. If ever a
minor is concerned, the parents/judicial guardians of the minor certify
having the legal capacity to enter into the present agreement in their
aforesaid capacities and for and on behalf of the minor.
3. Notification of acceptance by Attitude necessary for the booking to be valid Attitude
will, upon receipt of a booking request, examine whether the request
can be acceded to. If the request is accepted by Attitude, the Client
will be sent an e-mail of acceptance. Such e-mail of acceptance will
contain a reservation ID.
The said e-mail of acceptance is conditional upon the Client's credit card being validly debited with the amount due.
for any reason the credit card of the Client cannot be debited with the
amount due, or if the bank transaction is subsequently reversed, the
booking will be cancelled unilaterally and as of right by Attitude,
without Attitude having to fulfil any judicial and/or extra-judicial
formality, and Attitude will notify the Client via e-mail of such
acceptance e-mail of Attitude must be produced by the Client upon
check-in at the hotel. The Client will also be requested to produce at
the hotel at the time of check-in a proper identification document.
4. Cancellation policy and cancellation fees (a) Subject to sub-clause (d) below - Cancellation effected less than 15 days prior to the expected arrival date: 50 % cancellation fee. - Cancellation effected less than 4 days prior to the expected arrival date or no shows: 100 % cancellation fee. (b) The time deadline for cancellations shall be 6:00HR PM/18:00HR (of Mauritius time). (c)
Cancellation is not immediate; Attitude will revert to the Client
within 48 hours of receipt of the cancellation request email. (d) The above is subject to the special conditions applicable for special offers.
5. Reimbursements In
the event of a refund, the relevant amounts will be transferred back by
Attitude to the credit card used to make the original booking. Any
booking charges applied will not be eligible for reimbursement.
6. Changes in the dates of bookings or room categories Any
change requested after a reservation has been confirmed must be
addressed by email to the reservation department of the Hotel in respect
of which the booking has been made.
7. Room availability and vacation Rooms will normally be available as from 2HR PM / 14HR. All
rooms must imperatively be vacated before noon on the last day of the
booking. Failure to do so shall result in the Client being billed for
one extra night.
8. Compliance with occupancy description The
Client undertakes to comply strictly with the room occupancy
description featured on the website in respect of the maximum number of
persons and the adults/children classification that can occupy the
specific room at any one time.
9. Use of rooms The room shall be for the exclusive use of the Client.
Client agrees and undertakes to use the room responsibly. Any behavior
contrary to laws, good morals and/or public order will result in
Attitude asking the room to be vacated and the Client having to leave
the hotel compound. In such case no compensation or reimbursement shall
be made by Attitude, and Attitude shall also not be responsible for any
damages or prejudice if any. This will be applicable automatically and
as of right, without Attitude having to fulfill any judicial or
10. Compliance with hotel regulations Some
of the hotels of Attitude have regulations. Those regulations are
normally placed in the room. The Client undertakes to comply strictly
with those regulations, failing which Attitude will have the right to
ask the Client to vacate the room and leave the hotel compound. In such
case no compensation or reimbursement shall be made by Attitude, and
Attitude shall also not be responsible for any damages or prejudice if
any. This will be applicable automatically and as of right, without
Attitude having to fulfill any judicial or extra-judicial formality.
11. Registration forms At
the time of check-in, the Client will be requested to fill in and sign a
registration form. A template of the registration form presently used
appears on the present website, and the Client expressly agrees to sign
same or such amended version of the registration form on his arrival at
12. Photographs on the website Photographs
shown on the website are for information purposes only. Although effort
is made to ensure that the photographs, graphic images and text used to
illustrate the displayed hotels and features provide as accurate an
impression as possible of the accommodation offered, variations may
occur, in particular as a result of any change of feature or renovation.
The Client may not make any claim in that respect.
13. Exclusion and limitation of liability Attitude
shall not be liable in case of non-fulfillment or inadequate
fulfillment of the services or sale of the goods in the event of force
majeure, actions of third parties, or actions/omissions of the Client.
Attitude's liability for effects lost by the Client shall be in accordance with the laws of Mauritius.
shall not be held responsible for the non fulfillment or inadequate
fulfillment of any service or sale of any good, except in case of gross
fault or gross negligence on its part, and subject to the other terms
and conditions of the present website, including the general terms and
conditions. The Client shall furthermore not have the right to make any
claim for indirect or consequential damages.
14. No warranty on internet services Attitude
does not make any warranty in relation to internet access, or to
availability or non availability of internet services. Attitude further
does not make any warranty with regard to the absence of viruses on
Attitude makes no warranty that the website
will be operational at all times. The Client shall not have the right to
make any claim to Attitude if the website (including the internet
booking pages and information) is temporarily or permanently out of use
or not operational.
While every precaution has been taken,
Attitude cannot ensure that a third party will not unlawfully access
private details and Attitude advises the Client to take all necessary
precautions. Attitude suggests that the Client does not permit others to
access his personal codes or passwords. Attitude shall accept no
responsibility in case of access by third parties to the Client's
private details, including personal codes or passwords, or the
credit/debit card details. The Client accepts the inherent risks of
using the present website.
15. Time-limit to make claims – where claims are to be made All
claims made by the Client in relation to the services or in relation to
his stay shall imperatively be made in writing to Attitude within 24
hours from the event giving rise to the claim. Failure to do so by the
Client shall render the claim inadmissible. All claims must bear the
Claim + Reservation Number/Lastname' in the mail subject. Claims shall imperatively have to be made either by e-mail, facsimile, or hand delivery, at the Hotels' following addresses:
Coin de Mire Attitude Royal Road - Bain Bœuf Mauritius F. +230 262 7305 info(at)coindemire-hotel.com
Lagoon Attitude Royal Road – Anse La Raie Mauritius F: +230 262 7650 firstname.lastname@example.org
Émeraude Beach Attitude Royal Road - Belle Mare Mauritius F. +230 415 1109 info(at)emeraudebeach-hotel.com
Récif Attitude Royal Road - Pointe aux Piments Mauritius F. +230 261 5247 info(at)recif-hotel.com
Tropical Attitude La Pelouse - Trou d'Eau Douce Mauritius F. +230 480 2302 info(at)letropical-hotel.com
Zilwa Attitude Royal Road, Kalodyne Mauritius F. + 230 204 9800 info(a)zilwa-hotel.com
Paradise Cove Boutique Hotel Anse la Raie - Cap-Malheureux Mauritius F. +230 204 4040 info(at)pcove.mu
Friday Attitude La Pelouse – Trou d'Eau Douce Mauritius F. +230 480 2432 info(at)friday-attitude.com
The Ravenala Attitude Hotel Baie aux Tortues – Balaclava Mauritius email@example.com
16. Payment The Client shall provide his bank details as a guarantee of the booking.
the event of a no show or of a cancellation, Attitude shall have the
right to debit the card used by the Client in the internet booking with
the amount of cancellation fees.
When a Client makes a booking the Client's card is debited with the full amount of the booking at the time the booking is made.
17. Prices The
prices appearing on the website are only valid for 24hrs. The prices
cover only the specific items appearing in the box close to the rate.
All prices are inclusive of VAT. If ever there is a change in taxes or
in dues, the Client undertakes to pay all additional taxes or dues which
may be applicable between the time of the booking and the time the
services are actually delivered/goods are actually sold.
18. Insurance Prices on the website do not include insurance. Attitude strongly recommends taking travel insurance.
19. Classification Hotels'
star ratings are indicated as a general guide. Star ratings may differ
according to the country where the hotel is located and are not
necessarily the official local rating. Standards can vary between hotels
and accommodation of the same class in the country.
20. Right to relocate the Client In
the event of unavailability of any room in the hotel booked by the
Client, Attitude reserves the right to relocate the Client to another
Attitude hotel of an equivalent category, without the Client having the
right to make any claim for compensation.
21. Services/activities provided by independent contractors at the hotel or from the hotel In
many Attitude hotels, some of the services and/or activities are
carried out by persons independent from Attitude. The Client
acknowledges that, if the said services/activities happen to be
available at the hotel or from the hotel, they are not carried out under
the responsibility of Attitude but under the responsibility of
independent contractors. The Client may be requested to sign
registration/disclaimer forms prior to be entitled to make use of the
said services/activities. The Client also undertakes not to make any
claim to Attitude and to its directors, managers and/or employees, in
case of problem/damages in the course of or related to the said
22. Data protection and privacy The
Client voluntarily accepts and consents to the collection, storage and
processing of personal data provided to Attitude through the information
inserted by him in the internet booking and sale. Attitude will keep
this personal data confidential and secure.
Attitude will use
such information in the context of the present internet booking and sale
as well as for its own marketing and communication with the Client.
Attitude may also use the said information to send to the Client
promotional information about third parties which Attitude thinks the
Client may find interesting.
The Client authorizes Attitude to
communicate data to third parties on the condition that such
communication is necessary to Attitude in the context of its activities.
the Client specifically requests otherwise by clicking on the
"unsubscribe" link at the end of any commercial e-mail, Attitude is
authorized to send to the Client via e-mail any matters related to the
internet booking or sale, newsletters, promotional offers, and/or all
information which Attitude considers may be of interest to the Client in
relation to the Attitude products and services.
The "unsubscribe" request by the Client will be activated by Attitude within a reasonable time.
23. Cyclones/bad weather conditions/transport problems If
the Client cannot reach the hotel due to a cyclone or bad weather
conditions, or due to transport problems, in Mauritius or abroad, the
Client shall be bound to pay for the day/days not used by him.
the Client cannot leave the hotel due to a cyclone or bad weather
conditions or due to transport problems, in Mauritius or abroad,
Attitude shall try to find accommodation for him at any of its hotels,
without Attitude giving any guarantee in that respect. In such case, the
Client shall have, prior to him making the additional stay, to pay for
the cost of such additional stay, at Attitude's prevailing rates at the
time the additional stay is made.
24. Passports and visas Prior
to making the internet booking, the Client declares being in possession
of a valid passport, with a validity period sufficient to enable him to
complete his stay at the hotel. It is also the Client's responsibility
to obtain all visas which are necessary to enable him to effect his stay
at the hotel. Attitude shall not be held liable in case of failure to
obtain a valid passport or a valid visa, and the absence of a valid
passport or a valid visa shall not be considered as "force majeure".
25. Honeymoon packages The special rates and advantages obtained from such packages can be seen on the rooms and packages page, in the policy section. In order to benefit from the said special rates and advantages, the Client must fulfil all the following conditions:
a. The Client must arrive at the hotel at latest 9 months following the date of his marriage;
b. The Client must produce a scanned copy of the marriage certificate at latest 7 days following the e-mail request by Attitude to that effect;
The Client must also produce to the hotel at the time of check-in the
original of the marriage certificate or a copy thereof duly certified by
a civil status officer or equivalent authority of the country in which
the marriage is effected.
If the Client does not produce a
scanned copy of the marriage certificate at latest 7 days following the
e-mail request by Attitude to do so, Attitude reserves the right to
cancel the booking automatically and as of right. The Client will in
such case receive a notification that the booking has been cancelled. In
such case, all sums sent by the Client shall be reimbursed by Attitude
to the Client net of banking charges.
If the Client does not
produce, at the time of check-in, the original of his marriage
certificate or a certified copy thereof in the manner set out above,
Attitude shall have the right, in its entire discretion, either to
cancel the booking and refuse access to the hotel, or to redirect the
Client to another room of lower level in the same hotel, or to redirect
the Client to another Attitude hotel of the same or a lower level,
subject to room availability. In all cases, Attitude shall not effect
any refund to the Client.
26. Development/ modification of the general terms and conditions of internet bookings and of the website Attitude
may change or add to these general terms and conditions of internet
bookings/sales at any time. In this case, the new version of the general
terms and conditions of internet bookings and sales will be published
online by Attitude. From the time it is published online, the new
version of the general terms and conditions of online bookings and sales
will apply automatically to all clients.
27. General The
headings and titles are inserted for convenience only, have no legal
effect and shall be ignored in interpreting this agreement.
In the present agreement,
a. words importing the singular include the plural and vice versa;
b. words importing a gender include every gender.
any provision of this document is or becomes illegal, invalid, void or
unenforceable under the law, the legality, validity and enforceability
of the remainder of this document shall not be affected.
28. Governing law and jurisdiction The
present agreement shall be governed by the laws of the Republic of
Mauritius. All disputes relating to the present agreement or to the
services offered or goods sold following the internet booking shall be
exclusively decided by the Courts of the Republic of Mauritius.